Privacy Policy
At Zalenda Shop, your privacy and the security of your personal data are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.
Information We Collect
When you use Zalenda Shop, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping addresses.
- Payment Information: We use secure third-party payment processors (e.g., DPO Pay, flutterwave, pesapal). We do not store your credit card details.
- Order Information: Products purchased, order history, shipping details.
- Technical Information: IP address, browser type, device type, and browsing behavior (via cookies or similar technologies).
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Provide customer support
- Improve your shopping experience
- Send marketing emails (only with your consent)
- Detect and prevent fraud and security issues
Cookies and Tracking
We use cookies and similar tools to:
- Remember your shopping cart and preferences
- Analyze website traffic and user behavior
- Show personalized content and advertisements
You can manage your cookie settings in your browser at any time.
Sharing Your Information
We only share your information with trusted third parties, including:
- Payment processors
- Shipping and delivery services
- Marketing and analytics providers (e.g., Google Analytics)
- Legal or regulatory authorities when required
We never sell your personal data.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to certain data uses (e.g., marketing)
- Request data portability
To exercise these rights, please contact us at:
📧 Email: info@zalenda.shop
Data Security
We take data security seriously and use:
- SSL encryption
- Secure servers
- Access controls and firewalls
While we do our best to protect your data, no method is 100% secure.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review it periodically.
Contact Us
If you have any questions about this Privacy Policy, contact us at:
Email: info@zalenda.shop
Address: Kigali – kicukiro